Privacy Policy — How abg8 Protects Your Data

This Privacy Policy ("Policy") is issued by abg8 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "your", "the Player") who access or use the abg8 website at abg8.club, including all associated sub-domains, mobile-optimised versions, and any related services provided by abg8.

By registering an account, depositing funds, placing bets, or otherwise using any part of the abg8 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the abg8 platform.

This Policy should be read alongside abg8's Terms & Conditions and Responsible Gaming Policy. All three documents together constitute the complete agreement governing your use of the abg8 platform. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.

Information We Collect

abg8 collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser as you navigate the site, and from trusted third parties where necessary for identity verification, fraud prevention, and payment processing. The categories of data we collect are set out below.

1.1 Data You Provide Directly

When you register an account or interact with abg8 services, you provide us with information including:

• Identity data: Full legal name, date of birth, gender, and nationality as stated on your government-issued identity document.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh).
• Account credentials: Username and encrypted password used to access your abg8 account.
• KYC documentation: Copies of government-issued identity documents such as your National ID Card (NID), passport, or driving licence; proof of address documents such as utility bills or bank statements; and payment method ownership evidence.
• Financial data: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account details for direct transfer, and transaction histories relating to deposits and withdrawals on abg8.
• Communications data: Messages sent to abg8 via live chat, support email at [email protected], or any other communication channel made available on the platform.

1.2 Data Collected Automatically

When you access abg8, our systems automatically record certain technical information about your device and browsing activity, including:

• Device data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, features used, games played, bet amounts, wager outcomes, session start and end times, and click-path data.
• Location data: Approximate geographic location derived from your IP address, used to apply relevant restrictions and ensure compliance with jurisdictional access controls.
• Cookie and tracking data: Data collected via cookies, web beacons, and similar technologies as described in Section 4 of this Policy.

1.3 Data Received from Third Parties

In certain circumstances, abg8 receives personal data about you from trusted third-party sources, including:

• Identity verification and KYC service providers, who confirm the authenticity of your identity documents.
• Payment processors and mobile financial service operators (including bKash, Nagad, and Rocket) who process your transactions and may confirm payment method ownership.
• Fraud prevention and anti-money laundering (AML) screening services, which cross-reference your details against watchlists and risk databases.
• Analytics and affiliate partners, who may provide aggregated or pseudonymised data about how you arrived at the abg8 platform.

How We Use Your Information

abg8 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each processing activity.

abg8 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by applicable law. We do not use your data to make solely automated decisions that have significant legal effects on you without human oversight.

Sharing & Disclosure of Data

abg8 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the limited circumstances described below.

3.1 Service Providers

abg8 works with a carefully selected group of third-party service providers who process personal data on our behalf, under written data processing agreements that require them to handle your data in accordance with this Policy and applicable law. These include:

• KYC and identity verification providers;
• Payment processing partners, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and banking partners;
• Fraud detection and AML screening services;
• Game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive pseudonymised session and gameplay data necessary to operate their games;
• IT infrastructure, cloud hosting, and cybersecurity providers;
• Customer support software providers.

3.2 Legal and Regulatory Disclosure

abg8 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are compelled to do so by applicable law, court order, or regulatory direction. In such cases, abg8 will disclose only the minimum data required to satisfy the legal obligation.

3.3 Business Transfers

In the event that abg8 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice on the abg8 platform, and the acquiring entity will be required to honour this Privacy Policy or provide you with a materially equivalent privacy notice.

Cookies & Tracking Technologies

abg8 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and deliver relevant content. This section explains what cookies we use and how you can control them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session state — so that the site functions correctly and your experience is consistent across visits. Cookies do not contain executable code and cannot access other data stored on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control or delete cookies at any time through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling essential cookies will impair your ability to log in, place bets, or use core abg8 platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Data Retention & Storage

abg8 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Account data and KYC documentation: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction records (deposits, withdrawals, bets): Retained for a minimum of five (5) years following the date of the transaction, as required for financial regulatory compliance.
• Customer support communications: Retained for three (3) years following the resolution of the relevant query or complaint, or longer if the matter becomes the subject of legal proceedings.
• Marketing consent records: Retained for the duration of the consent period plus two (2) years following withdrawal of consent, as evidence of lawful processing.
• Analytics and usage data (anonymised): Retained for up to twenty-four (24) months from collection, after which data is permanently deleted or further anonymised.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical and research purposes, as it can no longer be linked back to an identifiable individual.

Your Privacy Rights

abg8 respects your rights over your personal data. Depending on applicable law, you may have the following rights with respect to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data abg8 holds about you, along with information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to legal retention obligations (see Section 5) and may not apply where processing is required for compliance with a legal obligation.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a dispute about data accuracy is resolved.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. abg8 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact abg8 by emailing [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days (Bangladesh Standard Time) and respond in full within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Data Security Measures

abg8 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. Our security programme includes but is not limited to the following measures:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser and abg8 servers is encrypted using 256-bit SSL/TLS protocols. This protects your login credentials, payment information, and personal data from interception during transit.
• Data Encryption at Rest: Personal data stored on abg8 servers is encrypted at rest using AES-256 encryption, ensuring that data is protected even in the event of unauthorised server access.
• Access Controls: Access to systems and databases containing personal data is restricted to authorised abg8 personnel on a strict least-privilege basis. All access is logged and audited regularly.
• Two-Factor Authentication (2FA): Internal abg8 systems require multi-factor authentication for all administrative access. Players are also encouraged to enable 2FA on their own abg8 accounts.
• Penetration Testing and Vulnerability Scanning: abg8 conducts regular security assessments, including third-party penetration testing and automated vulnerability scanning, to proactively identify and remediate security weaknesses.
• Incident Response: abg8 maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, abg8 will notify affected players without undue delay.
• Staff Training: All abg8 staff with access to personal data receive mandatory privacy and data security training upon joining and on an ongoing annual basis.

While abg8 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for promptly notifying abg8 if you suspect any unauthorised access to your account.

Changes to This Policy

abg8 may update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. All revisions will be published on this page with an updated "Last Updated" date at the top of the document.

For material changes — those that significantly affect how we process your personal data or the rights available to you — abg8 will provide additional notice via email to the address registered on your account or via a prominent notice on the abg8 platform, at least 14 calendar days before the changes take effect.

Your continued use of the abg8 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you must stop using the abg8 platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how abg8 is protecting your personal information. The most current version of the Policy is always available at abg8.club/privacy-policy.